Frequently Asked Questions

Simply Ring Landline Service F.A.Q.

How are my calls billed?
The charges for calls to our access numbers will simply appear on your normal phone bill from your telephone provider. You are not charged separately by us.

Why won't my call connect when I use your landline service?
In most cases this is down to two reasons. 1) The phone you are dialling 'to' might be a mobile without you realising. In many cases calls to a mobile use a higher rate access number. Check the listing to see if this is applicable. 2) Our rates fluctuate from time to time, and sometimes we have to route calls through a higher rate access number making the number that you might currently have unapplicable. Please recheck our listings to see if this is the reason.

If the above does not solve your problem, then please contact us

Do I need to pay a subscription or other fees when using the Simply Ring landline service?
There are no subscription costs for using the Simply Ring landline service. The price per minute stated against each Simply Ring access number is the cost per minute as advertised both on our website and in our marketing literature.

How much can I save by using Simply Ring instead of BT?
You can save up to 90%. To compare prices visit their charges page by clicking here.

How do I sign up for your service?
You don't need to register to use the Simply Ring landline service. You just dial the access number that allows you to phone the international destination you want.

Can I use the Simply Ring landline service from payphones?
The access numbers are accessible from any UK phone, including payphones.

Are there peak and off-peak rates?
No. Access numbers are charged at the same rate 24 hours a day...7 days a week.

Do calls made from mobiles or other landline networks attract a surcharge?
If you are ringing from a mobile or a non BT landline then you could be surcharged by your provider. This depends on your provider and which tariff plan you have. We advise you to get in touch with your provider to double check if they surcharge on calls to our access numbers, or alternatively, if you have the ability to check your bill online, try a short 1-2 minute call and then check what you have been charged (please make adjustments for any connection charges your provider may add).

Can I use these access numbers outside the UK?
Our access numbers will only work in the United Kingdom. So if you live abroad or if you are on holiday outside the UK you cannot make use of our services.

When do call charges take effect?
When you dial a Simply Ring access number you will be charged from the moment you are connected to our service. If you find that you cannot get through to the person you are calling, please contact us immediately.

How do I use your access numbers if I dial from a mobile?
In much the same way as from a landline, except that after entering the number of the person you are calling, do not press the (usually) "green" receiver button, as this can disconnect you from our service and cause you to dial abroad directly through your provider.

Simply Ring Top-up Service F.A.Q.

Please click here for details of this service.

How do I top up?
Just text SIMPLY to 66667. The return message will charge £5 and will give you £5 of International calling credit.

How do I use the service?
Dial the 02033474990 access number included in your welcome text message. You will then be prompted to dial the International number you wish to dial. Make sure that you dial 00, plus the country code before your number.

The 02033474990 number is a local London number, and is charged at your operator's standard rate.

Can I use my credit from a landline or a different mobile phone?
Yes. To use your credit on a different phone, simply dial the 02033474990 access number from the phone that you wish to use. You will hear a message saying that you have no credit. You simply need to enter the full number of the mobile phone that you used to buy the credit, and you will then access your account.

Is there a maximum amount of top ups I can do in one day?
Yes, you can top up a maximum of 6 times in each 24 hour period.

Are there any fees for the service?
There are no fees or subscriptions for the service. However, there is a 5p connection charge levied for each call made.

Where can I find out the rate for a particular country?
To see the rate list please click here.

I have sent a request for a topup, but I have not received a message back?
The messages are generally sent back straight away. Very occasionally they may be delayed by congestion on the network. In this case, do not send another message as you will be charged twice. If you have not received the message within a few hours, please contact us.

What happens when I run out of credit?
Once you run out of credit, you will automatically receive a £5 recharge. To unsubscribe from this service please text SIMPLY STOP to short number 66667

Simply Ring Mobile Short Code Service F.A.Q.

Are there any hidden charges?
No. The charge shown is the all-inclusive cost to you. Calls are charged on a per-second basis.

If you need any further assistance, please contact us.

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