Frequently Asked Questions

How are my calls billed?
The charges for calls to our access numbers will simply appear on your normal phone bill from your telephone provider. You are not charged separately by us.

Where a country has a different rate for daytime, evening and weekend, does it apply to the UK time or the time in the country called?
The rates apply to the UK time.

When do evening rates apply?
Evening rates depend on which provider you use to pay your phone bill. For most providers this is Mon-Fri: 6pm to 8am, but BT's evening rate is Mon-Fri: 6pm to 6am.

Why won't my call connect when I use your service?
In most cases this is down to two reasons. 1) The phone you are dialling 'to' might be a mobile without you realising. In many cases calls to a mobile use a higher rate access number. Check the listing to see if this is applicable. 2) Our rates fluctuate from time to time, and sometimes we have to route calls through a higher rate access number making the number that you might currently have unapplicable. Please recheck our listings to see if this is the reason.

If the above does not solve your problem, then please contact us

Do I need to pay a subscription or other fees when using Simply Ring?
There are no subscription costs for using Simply Ring. The price per minute stated against each Simply Ring access number is the cost per minute as advertised both on our website and in our marketing literature.

How much can I save by using Simply Ring instead of BT?
You can save up to 90%. To compare prices visit their charges page by clicking here.

How do I sign up for your service?
You don't need to register to use the Simply Ring service. You just dial the access number that allows you to phone the international destination you want.

Can I use Simply Ring from payphones?
The access numbers of Simply Ring are accessible from any UK phone, including payphones.

Are there peak and off-peak rates?
No. Access numbers are charged at the same rate 24 hours a day...7 days a week.

Do calls made from mobiles or other landline networks attract a surcharge?
If you are ringing from a mobile or a non BT landline then you could be surcharged by your provider. This depends on your provider and which tariff plan you have. We advise you to get in touch with your provider to double check if they surcharge on calls to our access numbers, or alternatively, if you have the ability to check your bill online, try a short 1-2 minute call and then check what you have been charged (please make adjustments for any connection charges your provider may add).

Can I use these access numbers outside the UK?
Our access numbers will only work in the United Kingdom. So if you live abroad or if you are on holiday outside the UK you cannot make use of our services.

When do call charges take effect?
When you dial a Simply Ring access number you will be charged from the moment you are connected to our service. If you find that you cannot get through to the person you are calling, please contact us immediately.

How do I use your access numbers if I dial from a mobile?
In much the same way as from a landline, except that after entering the number of the person you are calling, do not press the (usually) "green" receiver button, as this can disconnect you from our service and cause you to dial abroad directly through your provider.